Broadband is something millions of us use every day to stay in touch, work and play, using laptops, tablets and phones. Speeds available to you vary depending on many factors, including the technology and your location. Sync speed is the speed between your BT Hub and your local telephone exchange. It's sometimes called 'line rate'.
Sync speed can depend on the distance from the cabinet or exchange and whether microfilters are installed correctly.
Throughput speed is the speed at which your broadband can actually send and receive data between the internet and your BT Hub. It's what you experience at home when using your broadband connection. It can't be higher than the sync speed. It can vary throughout the day and can be slower during busy periods, especially between pm. This is the equivalent of the internet rush hour when lots of people are using the shared parts across the network at the same time.
This may be different to the speed you receive on your device, which is affected by a wide range of factors. Things like the number of devices connected to your Hub at the same time and whether you're using wi-fi or a wired connection.
Broadband speeds are measured in megabits per second or Mbps. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Any purchase made will be subject to BT Shop standard terms of sale. BT reserves the right to suspend or cancel the offer at any time.
See btwifi. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers. Check Coverage checker before buying. Speeds vary by location, coverage and demand.
The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract.
USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data — whichever comes first. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan.
See Wi-Fi Calling. Available on selected enabled BT Mobile handset plans and iPhone 6 and above. See 4G Calling. Available on selected enabled BT Mobile handset plans. You can do this at bt.
You might have to pay an upfront fee for your device. If this payment fails for example due to lack of funds , your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used.
If this payment fails for example due to lack of funds , your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee. Discounted price for BT broadband homes excludes business. Payment is by direct debit and subject to credit status.
One minute minimum call charge. Service numbers beginning , , 09 and have an access charge of Early termination charge may apply if you stop your service in the first 24 months, see bt. You're not unable to unlock within the first 6 months of your contract.
The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges. We will not unlock any handsets which have been reported lost or stolen. We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days.
BT broadband homes excludes business. Pre-order: Subject to stock availability. Pre-order terms apply, see bt. With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G.
These add-ons run on a 30 day rolling contract until you cancel them. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time. So if you buy a MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.
If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. You can still carry on using it until the date of your next bill and we won't charge you again. Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons.
They're for your personal use and subject to BT Mobile Service terms and conditions. You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your BT Reward Card could take up to 30 days from claim date to arrive. On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order.
The card is a non-reloadable prepaid card with no cash access ATM or cash back. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals such as but not limited to pay pump, toll roads, car parks or train ticket terminals , for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services.
The prepaid card offer is open to UK residents only, over the age of Broadband BT Reward Card will be sent to the installation address. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. You can see details at: bt. All services are subject to BT's standard terms and conditions which are at bt. There is no cash alternative for BT Reward Cards.
If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. BT reserves the right to remove the offer at any time. BT Reward Cards are subject to suppliers own terms and conditions. BT Halo Mobile benefits Fastest 4G speed: your actual speed will depend on factors such as your mobile coverage, demand and location. Mobile Handset and SIM prices may change at anytime during the contract.
Available to new and existing customers excludes business. Payment is by direct debit and subjective credit status. Speeds vary by location, coverage, and demand. New EE customers only. Consumer plans only. One discount per BT account. Accounts must be registered in same name and address. Discount is on the monthly price of the EE plan only - excludes upfront device cost, out of bundle call charges and all other costs.
Discount applied after sale and your broadband service is active and will show on EE bill. No cash alternative. Cannot be used in conjunction with any other offer unless expressly stated. For all other terms, see ee. If not, scroll down in Watch Now until the offer appears.
You might be asked to enter your Apple ID password, confirm your billing information, or add a valid payment method. Broadband Broadband Broadband deals Broadband deals.
Upgrade broadband. Gaming broadband. Student deals. Switch to BT. Moving home. It's time to update your browser You're using an old version of your internet browser, which is fine for browsing but no longer secure enough for online payments. Don't worry, updating to the latest and most secure version is quick and easy. Update and learn more. What is fibre broadband? Only BT guarantees you Strength Super-strong wi-fi from a Smart Hub with a Which? Best Buy. Security Greater protection with more online security than any other big provider.
Service Home Tech Experts all customers can book in 2 hour slots, 7 days a week for wi-fi help at no extra cost. Fibre optic broadband gives you even more. Keeping you connected As well as strong wi-fi at home, our superfast fibre broadband gives you unlimited access to more than 5 million BT Wi-Fi hotspots around the UK.
Keeping you superfast We constantly check and optimise your fibre broadband to give you reliable speeds all day, every day. Here we take a look at fibre broadband from the likes of Virgin Media and Sky to see how they stack up with BT, taking into account price, speeds, availability and anything else you need to know. Sky Fibre provides a very similar service to BT, with both offering similar speeds as well as hubs with comparable signal strength and router technology.
And there's the option to add its Broadband Boost service, too. For an additional monthly charge, this gets you a WiFi Guarantee with minimum speeds of 3Mbps in every room of house, or your money back. However there are some critical differences between the two providers. Not least when it comes to the range broadband options they offer. While BT has a wide selection of packages to choose from, Sky offers just one superfast broadband deal. Dubbed Superfast, this offers an average connection speed of 59Mbps.
Virgin Media is the UK's fastest broadband provider, with its top-of-the-range package offering average speeds of Mbps. Which is well above the fastest average speeds you can expect on BT's Superfast packages.
The catch is that Virgin Media fibre isn't as widely available as BT. To get Virgin Media broadband, you'll need to be in an area covered by its broadband infrastructure. Virgin Media also differs from BT in that you don't have to take a landline to get Virgin Media broadband. However, while you might think that means you'll be saving money, in fact Virgin Media's cheapest broadband-only service usually works out about the same price as BT's cheapest landline-and-broadband package.
Finally, while BT's fibre products all require a minimum month contract, Virgin Media contracts don't require the same level of commitment. You can sign up for Virgin Media on a month term, or one a rolling one-month contract. Read more: BT vs Virgin Media broadband. TalkTalk fibre offers similar speeds to BT fibre, with a Faster Fibre package that delivers an average speed of 38Mbps and a top-tier Superfast Fibre service that'll get you an average speed of 67Mbps.
TalkTalk broadband is generally a little bit cheaper than BT, although by a few pounds per month, and like BT you'll be require to sign up for a minimum month contract.
For anyone looking to economise, one of TalkTalk's major selling points is that it fixes prices for contract customers. So you're guaranteed no mid-contract price rises, making it easier to budget. Read more: BT vs TalkTalk broadband. Even though it's a subsidiary of BT, Plusnet broadband packages work out quite a bit cheaper, but offer similar download speeds.
Plusnet also offers the advantage of month or month contracts, compared with BT's minimum month term. Or there's the option of a rolling one-month contract, if you need a short-term broadband solution. Unlike BT, Plusnet keeps prices fixed for the duration of your contract term. Which spells no mid-contract price rises.
And they're not offered on the same flexible, one-month rolling contract basis as BT, either. Another option is for your community to privately fund upgrading your cabinet.
And we now manage more than million kilometres of cable stretching from Scotland to Cornwall, from Wales to the east coast. As a first step, you should contact your local authority. You might also want to have a look at our Community Fibre Partnerships. To see our latest plans for your area, please use our fibre checker. No plans for fibre broadband in your area yet? A Community Fibre Partnership might work for you. This is where we contribute some of the costs of getting fibre broadband in place, and a community pays for the rest.
Find out more. The Government is also supporting investment to get fast broadband coverage to as many people as possible. There are lots of different schemes available which might work for you:. As a first step, we suggest you talk to your local authority. You might be able to help them decide which areas to prioritise for the next wave of BDUK funding. Another option is a Community Fibre Partnership, where we contribute some of the costs towards upgrading your area, and the community funds the rest.
Find out more about Community Fibre Partnerships. Meanwhile, we want to make the fibre installation process quick and easy if you decide to upgrade in the future. If you'd rather we didn't do this for your property or want to talk to us about this please contact us. Where and when we're building. Modern slavery statement.
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